How do I return an item?
If we have made an error on your order or it is defective please call us toll-free at (866) 563-7463 or
All of are items can be returned for a full refund of the product as long as they are in the original package and not used. The cost of shipping the item back to us is the customers responsibility. Shipping charges are not refundable.
Dyes that have been opened are not returnable.
If you have bought a dye or polish and they are not the color desired, we will be happy to exchange them for a different color or refund your purchase cost.
If you feel that a boot or shoe stretcher is not the correct size, we would be happy to exchange it for a smaller or bigger size or give you a refund for the purchase price.